FAQs

How much does pediatric speech and occupational therapy cost?

The cost of therapy is dependent on your insurance plan, deductible, coverage, copay or co-insurance amounts. We are happy to check your insurance benefits to give you an idea about how much therapy would cost your family. If you choose not to use insurance, our private pay rates are available upon request.

Is pediatric speech and occupational therapy covered by insurance?

In most cases, yes. This is dependent on your individual plan funded by your workplace/HR department. We are happy to use your insurance information to check your benefits.

At what age does a child need speech or occupational therapy?

This is child-dependent. We see children as young as newborn age for feeding issues. Many of our clients that are two and under, come to us because of difficulties with play skills and babbling/talking. We encourage you to seek early intervention to get an early starting on talking and learning.

How do I know if my child needs speech therapy?

Signs your child would benefit from a speech therapy evaluation:

  • Becomes frustrated easily
  • Is not easily understood to you or other family members
  • Eats a limited amount of foods or has a hard time with drinking or eating
  • Does not play with toys appropriately
  • Has difficulty connecting and playing with you or peers

How do I know if my child needs occupational therapy?

  • Has difficulty connecting and playing with adults or peers
  • Has difficulty self-regulating
  • Has low or high tone
  • Has gross or fine motor difficulties

How do I know if I or my child needs orofacial myofunctional services?

  • You or your child is a chronic thumb/finger sucker, nail biter or tongue/cheek biter
  • You or your child are considering a tongue/lip tie release
  • You or your child has had an orthodontic relapse (you’ve had orthodontia and need it again).
  • You or your child has a tongue thrust
  • You or your child consistently breathe through the mouth

Does ACT Therapy Services offer clinic and on-campus services to my child at school?

We offer medical-based pediatric therapy in the natural environment and on-campus at daycares, preschools and elementary schools during the day for patients with an IEP.

Do you offer in clinic services if I think my child won’t progress in the home or I prefer a clinic setting?

Yes, we offer in-clinic services at 7400 Carmel Executive Park Drive, Suite 115, Charlotte, NC 28226. This allows us to treat your child in a sensory gym.

What areas does ACT Therapy Services cover for in home therapy?

Our therapists provide therapy to children at the following locations:

  • Charlotte
  • South Charlotte
  • Ballantyne/Blakeney areas
  • Waxhaw, NC
  • Matthews, NC
  • Steele Creek, NC
  • Indian Land, SC
  • Fort Mill, SC.

Financial Information

We are in-network  with the following insurances:

  • SC Medicaid (Healthy Connections only)
  • United Healthcare
  • Cigna
  • BlueCross BlueShield
  • MedCost
  • NC Medicaid
  • NC HealthChoice
  • Medi-Share

We are out of network for the following insurances. We will file for you as out of network (going towards your out of network deductible) but require payment at time of service:

  • Tricare
  • Aetna

Payment Policy:

Payment for assessment and treatment sessions are due at the time of service and will be billed weekly using the card on file. Payment is accepted in the form of check (pre-paid to office) or credit card on file. For a complete outline or private payment fees, please contact us at office@acttherapyservices.com.

Credit Card Policy:

All clients will complete a credit card permission form. A credit card will be kept on file for all clients for charging of individual sessions, copays and co-insurance. A credit card will also be utilized in case of no shows and to be charged weekly (with parents’ permission). If the credit card is declined, sessions will be held until sessions are paid in full.

Cancellation/No Show Policy:

All appointments that are missed without notification 24 hours before will be charged the session fee for the missed appointment. Patients will not be seen if the late cancellation fee has not been paid.